Terms and Conditions 🌿

HEALTH & PARTICIPATION REQUIREMENT

Mt Jukes Eco Retreat offers yoga, meditation, breathwork, sauna sessions, nature walks, creek dips, and other gentle physical activities. Participation in all activities is entirely voluntary.

Guests are responsible for ensuring they are in appropriate physical and mental health to participate. Guests with medical conditions, injuries, pregnancy, or other health concerns are encouraged to consult a healthcare professional before participating.

Mt Jukes Eco Retreat does not provide medical advice, and guests participate in all activities at their own discretion and responsibility.

WEEKEND ESCAPE POLICY

cancellation & BOOKING policy:

1. Cancellation Policy

All cancellation requests must be submitted in writing to admin@mtjukesecoretreat.com.au. The date the written request is received determines which tier applies.

2. Retreat Transfers

One transfer to an alternative Weekend Escape date is permitted, subject to the following conditions:

• A $25 administration fee per person applies.
• Transfer requests must be submitted and finalised in writing by 2:00 PM (local time), 14 calendar days prior to your check-in date.
• Transfers are subject to availability and current retreat pricing at the time of transfer.
• All transfer requests must be submitted to admin@mtjukesecoretreat.com.au.

3. Payment Plan Deposits

All deposits made under a payment plan are non-refundable and are not subject to the standard cancellation tiers outlined above. Please take this into account when booking under a payment plan arrangement.

4. Cancellation by Mt Jukes Eco Retreat

In the unlikely event that we need to cancel a retreat, you will be offered either:

• A full transfer of your booking to another available retreat date within a 12-month period; or
• A 100% refund of all monies paid.

5. Retreat Guidelines

To support the peaceful, restorative nature of our retreats, the following guidelines apply to all guests:

• Alcohol and smoking are not permitted during your stay.
• We ask all guests to be mindful of the shared retreat environment and to respect the experience of others.
• If you contact us within 24 hours of a retreat start date, please be aware that we may not be able to respond until the retreat has concluded.

6. Additional Program Options & Treatments

If you have booked and paid for any additional treatments or program options (e.g. Sound Healing):

• Cancellations made 7 or more calendar days before the program start date will receive a full refund.
• Cancellations made within 6 calendar days of the program start date are not eligible for a refund.
• If an activity is cancelled by Mt Jukes Eco Retreat due to unforeseen circumstances, a full refund will be issued.

7. Travel Insurance

We strongly recommend taking out travel insurance at the time of booking. Mt Jukes Eco Retreat holds no responsibility for cancellations arising from sickness, injury, natural disasters, or other circumstances beyond our control.

8. General

While we understand that everyone's circumstances are unique, this policy applies consistently to all guests. Alternative dates are subject to availability and current retreat pricing at the time of rebooking.

Weekend Escape – Date-Specific Availability

The Weekend Escape is offered on selected dates only, as published on our website and booking platform.

Bookings made outside of the advertised Weekend Escape dates cannot be accommodated as part of the Weekend Escape offering and will be cancelled.

Guests wishing to stay outside these dates are welcome to book accommodation-only stays, subject to availability, by selecting our Glamping Tents or other accommodation options.

It is the responsibility of the guest to ensure their booking aligns with the published Weekend Escape dates at the time of booking.

ONE-DAY RETREAT POLICY

Booking Changes – Date or Guest Name

• Requests to change a retreat date or guest name must be made by email and are subject to availability and the timeframes below.
• A $35 administration fee per booking change request applies to guest-requested booking changes. This covers the administration required to amend, transfer or recreate booking details.
• Date changes: Requests to transfer a booking to another Day Retreat date must be received no later than 2:00 PM (local time), 7 working days before the original retreat date.
• Date changes requested within 7 working days of the retreat cannot normally be accommodated, as preparations, including catering and supplies, may already be underway.
• Name changes: A booking may be transferred to another guest. The request and all required details for the replacement guest must be received no later than 2:00 PM on the Tuesday before the retreat.
• Required replacement guest details include their full name, date of birth, any food allergies (all meals are vegan/vegetarian and gluten free. We do our best to accommodate food allergies, but cannot guarantee an allergen-free environment), any medical conditions or injuries relevant to participating in the retreat activities, and confirmation that they have read and agree to our Terms & Conditions.
• Booking changes are not confirmed until all required information has been received, the administration fee has been paid, and Mt Jukes Eco Retreat has confirmed the change in writing.

• Cancellations made 7 working days or more prior to the retreat start date (by 2:00 PM local time) will receive a full refund, minus a $25 administration fee per person, not per booking.
• Cancellations made less than 7 working days prior to the retreat start date (after 2:00 PM local time), or after the retreat has commenced, are non-refundable.

In the unlikely event that we need to cancel a retreat for any reason, your booking can be transferred to another available retreat date listed on our website within a 12-month period, or 100% of your money will be refunded. 

Please Note. Everyone has their own unique circumstances; this policy is not altered for any reason. We hold no responsibility for sickness, injury, natural disasters or any other circumstances. If you make contact 24 hours before a retreat, you will not receive a reply for 72 hours after the retreat has finished.

Travel Insurance

We recommend taking out travel insurance. For whatever reason, you cannot make one of our retreats, workshops or accommodation options. We hold no responsibility for sickness, injury or adjusted travel plan,s including natural disasters. 

Use of Written and Photographic Material:

By attending a retreat or class at Mt Jukes Eco Retreat, you agree that any written feedback you provide (e.g. via feedback forms) may be used for marketing and promotional purposes. Similarly, any photographs taken by Mt Jukes Eco Retreat during yoga classes or retreat experiences may be used in our marketing materials, including on our website and social media.

If you do not wish for your written comments or image to be used, please inform us in writing before or during your stay. We will always respect your request.

GROUP BOOKINGs & GUEST RESPONSIBILITY

When a booking includes more than one guest, the individual who makes the booking (“the primary booker” or “Group Organiser”) is responsible for all guests included in the reservation.

This responsibility applies to all group bookings and forms part of the conditions of participation at Mt Jukes Eco Retreat.

1. Scope of Responsibility

The Group Organiser assumes responsibility for all Group Members, including but not limited to:

• all financial obligations related to the booking;
• the conduct and behaviour of all Group Members during their stay;
• ensuring that all Group Members are aware of and comply with the Retreat’s policies, rules, and regulations;
• any damage, loss, or additional charges incurred by any Group Member; and
• communication of all relevant retreat information to Group Members, including arrival and departure arrangements.

2. Guest Information & Disclosure

The Group Organiser is responsible for providing accurate and complete information on behalf of all Group Members, including:

• dietary requirements and food allergies;
• medical conditions, injuries, pregnancy, or other health considerations; and
• emergency contact details.

All required information must be provided at least seven (7) working days prior to the retreat start date. Failure to provide this information within the required timeframe may limit the Retreat’s ability to accommodate individual needs.

3. Health, Wellness & Participation

Mt Jukes Eco Retreat offers yoga, meditation, breathwork, sauna sessions, nature walks, creek dips, and other gentle physical activities. Participation in all activities is entirely voluntary.

All guests are responsible for ensuring they are in appropriate physical and mental health to participate. Guests with medical conditions, injuries, pregnancy, or health concerns are encouraged to consult a healthcare professional prior to participation. By choosing to participate in any activity, guests accept full responsibility for their own wellbeing.

4. Food & Dietary Considerations

The Retreat serves vegetarian and vegan meals and will make reasonable efforts to accommodate disclosed dietary requirements and allergies. However, the Retreat cannot guarantee a completely allergen-free environment, and trace amounts of allergens may be present.

Group Members with severe allergies participate in meals at their own risk. Mt Jukes Eco Retreat is not liable for allergic reactions or food-related incidents that have not been disclosed within the required timeframe.

5. Acknowledgement & Indemnity

By completing a group booking, the Group Organiser acknowledges and accepts responsibility for all Group Members and agrees to indemnify Mt Jukes Eco Retreat against any claims, damages, losses, or liabilities arising from the actions, omissions, or participation of Group Members, including those related to wellness activities and food consumption.

PAYMENT DECLINE FEE POLICY:

1. Fee Structure:

• A $9.00 administrative fee will be charged for each declined payment
• This applies to all payment plan transactions for:

            * Retreat bookings

            * Accommodation bookings

2. Application:

• The fee applies regardless of the reason for decline (insufficient funds, expired card, etc.)
• The fee will be deducted from your credit card without notice. 
• The fee must be paid, as soon as you have been notified.

3. Important Notes:

• It is the guest's responsibility to ensure payment method is valid and funded
• Multiple declined payments may result in cancellation of payment plan
• This fee is non-refundable and separate from any other charges

4. Recommendations to Avoid Fees:

• Ensure sufficient funds are available on payment dates
• Keep payment method information current
• Contact us in advance if you anticipate payment issues

ACCOMMODATION

Accommodation Cancellation and Transfer Policy

1. Standard Cancellations (7 + Working Days Prior):

• We offer free cancellation up to 2:00 PM (local time), 7 working days before your check-in date.

2. Booking Transfers:

• One transfer permitted, $25 administration fee.
• Please make sure to request and finalise by 2:00 PM (local time), 5 days before your check-in.
• Subject to availability.

3. Late Cancellations and Early Departures:

• No refunds will be issued for cancellations made after 2:00 PM (local time), 7 working days prior to arrival.
• Early departures/withdrawals after check-in: No refund.
• Full accommodation payment will be retained.

4. Additional Notes:

• All cancellations must be submitted in writing to admin@mtjukesecoretreat.com.au.
• Alternative dates are subject to availability and current pricing.
• We recommend travel insurance to protect against unforeseen circumstances.

This policy aligns with Mt Jukes Eco Retreat's commitment to clear communication and fair business practices. All timeframes are calculated based on Australian Eastern Standard Time (AEST).

RESERVATION MANAGEMENT POLICY

Cancellation Rights Mt Jukes Eco Retreat Pty Ltd ('the Retreat') reserves the right to modify or cancel reservations under the following conditions:

1. Operational Cancellations In the event of cancellation due to operational requirements:

   Guests will be offered either:

• Transfer of booking to an alternative date within 12 months (subject to availability),
• OR a full refund of all payments made.

The Retreat will provide written notice via email admin@mtjukesecoretreat.com.au.

2. Policy Non-Compliance Where guest conduct or planned activities conflict with retreat policies:

• The Retreat will initiate immediate communication with guests.
• Discussion will address specific concerns.
• Resolution will be sought to align with retreat guidelines.

3. Breach of Guidelines in cases of fundamental incompatibility with retreat guidelines:

• The Retreat maintains the right to cancel the reservation.
• A full refund will be processed within 7 business days.
• Written notification will be provided.

4. Implementation this policy:

• Supports our commitment to maintaining a peaceful, restorative environment.
• Applies to all bookings at Mt Jukes Eco Retreat.
• Is effective immediately.
• Aligns with our core values of wellness and sustainability.

For further clarification, please contact us at admin@mtjukesecoretreat.com.au

Travel Insurance

We strongly recommend taking out travel insurance. Mt Jukes Eco Retreat does not take responsibility for cancellations due to its own operational issues, or your illness, injury, natural disasters, or other unforeseen circumstances.

Important Notice

We understand that every guest’s situation is unique; however, this cancellation policy applies to all bookings and will not be altered for any reason.

Thank you for your understanding.

Arrival and Departure

Arrival check-in 2.00-5.00 pm. Departure by 10.00 am

ACCOMMODATION TERMS AND CONDITIONS

1. One-Night Stay Policy:

• One-night stays are available Monday to Thursday only. One-night bookings are not available on weekends or public holidays.
• Mt Jukes Eco Retreat Pty Ltd reserves the right to cancel or amend any booking that does not comply with this policy.

2. Cleanliness Standards:

• Standard cleaning between bookings (including laundry and vacuuming) is included in your stay.
• Additional cleaning charges of a minimum $120 will apply for:

          * Excessive cleaning requirements

          * Stained carpets, scratched timber floors or furnishings

          * Any cleaning beyond normal use

3. Waste Management:

• All waste must be disposed of in designated receptacles.
• Guests are required to maintain reasonable waste levels.
• Excessive waste will incur additional disposal charges.

4. Property Damage:

• Guests must report any damage to the property or its contents immediately.
• Guests accept liability for:

          * Damage beyond normal wear and tear

          * Missing items

          * Additional cleaning requirements

          * Associated costs will be automatically charged to the credit card used for booking

5. Insurance and Liability

• Travel insurance is strongly recommended.
• Mt Jukes Eco Retreat Pty Ltd accepts no liability for:

          * Illness or injury

          * Changes to travel plans

          * Natural disasters, including floods. 

          * Any circumstances preventing guests from fulfilling their booking

• These terms form part of your accommodation agreement with Mt Jukes Eco Retreat Pty Ltd and are governed by Queensland law.

HOUSE RULES AND SAFETY GUIDELINES

1. Check-in & Check-out:

• Check-in: 2:00 PM - 5:00 PM
• Check-out: strictly by 10:00 AM 
• Prior approval for alternative timing must be in writing.
• All keys must be returned at check-out.
• Please note that a fee of up to $500 applies for late check-outs, noise disturbances, or rooms left in unsatisfactory condition.

2. Visitor Policy:

• No external visitors permitted during your stay

3. Quiet Hours & Behaviour:

• Quiet hours: 8:30 PM - 8:00 AM.
• Respectful noise levels are required at all times.
• No disruptive behaviour (loud music, loud talking, shouting, door slamming).
• If a manager is required to make contact with a guest for violating this policy, a fee of $150 will apply.

4. Prohibited Activities:

• No smoking of any kind (including e-cigarettes).
• No illegal substances.
• No pets (to protect local wildlife).
• No commercial photography or filming without written permission. You are welcome to take photos and share on your personal social media.
• No alcohol consumption in public areas (moderate consumption permitted in private spaces).

5. Waste Management:

• All garbage must be bagged and placed in designated bins behind the Chai House.
• Separate recycling is required.
• Please maintain the cleanliness of all areas.

6. Safety Protocols Natural Environment:

• Swimming in a natural spring is at one's own risk.
• Be aware of rocky, uneven terrain.
• Exercise caution on slippery and uneven surfaces.
• Water conditions may vary.
• Wear closed-toe footwear in bushland.
• Be alert for wildlife (snakes, insects).
• Tree fall risk exists - remain vigilant.

7. Security:

• Secure all valuables.
• Security cameras are in operation.
• Mt Jukes Eco Retreat accepts no liability for personal belongings.

8. Children's Policy in Retreat House Only:

• Constant adult supervision required.
• Parents/guardians are responsible for children's behaviour.
• Extra vigilance is required around the creek and the amenities areas.
• Noise is to be kept to a minimum. 

9. Emergency Procedures:

• Mandatory evacuation is required during cyclone or fire warnings.
• No exceptions to evacuation orders.
• Follow staff instructions during emergencies.

10. All fireplaces used must be extinguished with water after each use. You are responsible for anything that catches on fire. A hose is at the back of each tent site and at the side of the retreat house.  

Compliance with these rules ensures a safe and peaceful experience for all guests. Management reserves the right to terminate stays for rule violations without refund.

For emergencies: Contact Reception or call 000.

GROUP BOOKINGs & GUEST RESPONSIBILITY

When a booking includes more than one guest, the individual who makes the booking (“the primary booker” or “Group Organiser”) is responsible for all guests included in the reservation.

This responsibility applies to all group bookings and forms part of the conditions of participation at Mt Jukes Eco Retreat.

1. Scope of Responsibility

The Group Organiser assumes responsibility for all Group Members, including but not limited to:

• all financial obligations related to the booking;
• the conduct and behaviour of all Group Members during their stay;
• ensuring that all Group Members are aware of and comply with the Retreat’s policies, rules, and regulations;
• any damage, loss, or additional charges incurred by any Group Member; and
• communication of all relevant retreat information to Group Members, including arrival and departure arrangements.

2. Guest Information & Disclosure

The Group Organiser is responsible for providing accurate and complete information on behalf of all Group Members, including:

• dietary requirements and food allergies;
• medical conditions, injuries, pregnancy, or other health considerations; and
• emergency contact details.

All required information must be provided at least seven (7) working days prior to the retreat start date. Failure to provide this information within the required timeframe may limit the Retreat’s ability to accommodate individual needs.

3. Health, Wellness & Participation

Mt Jukes Eco Retreat offers yoga, meditation, breathwork, sauna sessions, nature walks, creek dips, and other gentle physical activities. Participation in all activities is entirely voluntary.

All guests are responsible for ensuring they are in appropriate physical and mental health to participate. Guests with medical conditions, injuries, pregnancy, or health concerns are encouraged to consult a healthcare professional prior to participation. By choosing to participate in any activity, guests accept full responsibility for their own wellbeing.

4. Food & Dietary Considerations

The Retreat serves vegetarian and vegan meals and will make reasonable efforts to accommodate disclosed dietary requirements and allergies. However, the Retreat cannot guarantee a completely allergen-free environment, and trace amounts of allergens may be present.

Group Members with severe allergies participate in meals at their own risk. Mt Jukes Eco Retreat is not liable for allergic reactions or food-related incidents that have not been disclosed within the required timeframe.

5. Acknowledgement & Indemnity

By completing a group booking, the Group Organiser acknowledges and accepts responsibility for all Group Members and agrees to indemnify Mt Jukes Eco Retreat against any claims, damages, losses, or liabilities arising from the actions, omissions, or participation of Group Members, including those related to wellness activities and food consumption.

LEGAL LIABILITY AND CONDITIONS OF STAY

1. Release and Indemnity By accepting these terms, guests and their visitors ("You") acknowledge and agree that:

• To the maximum extent permitted by Queensland law, you release Mt Jukes Eco Retreat Pty Ltd, ACN 676694625, its directors, employees, contractors, and agents ("We/Us") from all:

          • Claims

          • Actions

          • Proceedings

          • Demands

          • Losses

          • Damages

          • Costs

          • Expenses

• Arising from or in connection with:

          • Personal injury or death

          • Loss or damage to property

          • Breach of these terms and conditions

          • Negligent acts or omissions

          • Use of our facilities and services

• You acknowledge that We are not liable for:

          • Theft or damage to Your property or Your visitors' property

          • Any issues arising from power supply connection or disconnection

          • Any consequential or indirect losses

2. Survival of Terms: The indemnities, releases, and waivers contained in these terms survive the termination or expiration of your stay.

3. Compliance and Enforcement We reserve the right to immediately terminate Your stay without refund and require You to vacate the premises if:

• You breach any of these terms and conditions.
• You fail to comply with reasonable directions from Management.
• Your conduct threatens the safety or enjoyment of other guests or staff.

This agreement is governed by the laws of Queensland, Australia.

Compliance with rules and regulations: Failure to comply with the rules and regulations and/ or the On-Site Manager's directions will result in the termination of the booking without refund and immediate eviction from the property.

Use of Written and Photographic Material: Mt Jukes Eco Retreat may use any written material provided to Mt Jukes Eco Retreat in feedback forms for marketing purposes. Any photographs taken by Mt Jukes Eco Retreat of attendees may be used by Mt Jukes Eco Retreat for marketing purposes. If you would prefer we do not use any of the above material from you, please provide this in writing.