Privacy Policy

Mt Jukes Eco Retreat

Last updated: June 2026

Mt Jukes Eco Retreat (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under the Australian Privacy Act 1988.

1. Who We Are

Mt Jukes Eco Retreat is a small, off-grid eco retreat located at 90 Ellwoods Road, Mount Jukes QLD 4740, Australia. We offer accommodation, day retreats, weekend escapes, and group experiences.

Email: admin@mtjukesecoretreat.com.au

Website: mtjukesecoretreat.com.au

2. What Information We Collect

We may collect the following personal information:

  • Your name and email address (when you sign up to our mailing list or enquire about a booking)
  • Contact details including phone number and address (when you make a booking)
  • Payment information (processed securely through our booking platforms — we do not store card details)
  • Dietary requirements and health information you choose to share with us for the purpose of catering or retreat participation
  • General website usage data collected via cookies and analytics tools

3. How We Use Your Information

We use your information to:

  • Process and manage your bookings
  • Send booking confirmations and relevant pre-arrival information
  • Send our email newsletter and retreat updates, if you have opted in
  • Respond to enquiries
  • Improve our website and guest experience

We will never sell your personal information to third parties.

4. Email Marketing

If you sign up to our mailing list, we will send you occasional emails about retreat dates, availability, and updates from the property. You can unsubscribe at any time using the link at the bottom of any email. We use MailerLite to manage our email list, and your data is stored securely on their platform in accordance with their privacy policy.

5. Sharing Your Information

We only share your information with trusted third parties where necessary to operate our business, including:

  • Booking platforms (Airbnb, Booking.com, TryBooking) when you book through those channels
  • Payment processors for secure transaction handling
  • MailerLite for email communications you have opted into

These platforms have their own privacy policies and data protection practices.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This data is aggregated and does not personally identify you. You can disable cookies through your browser settings.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request that we delete your information, where it is no longer needed
  • Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at admin@mtjukesecoretreat.com.au

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. We do not store payment card details. Where data is held by third-party platforms, it is protected under their respective security practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website at mtjukesecoretreat.com.au/privacy-policy. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Mt Jukes Eco Retreat

90 Ellwoods Road, Mount Jukes QLD 4740

admin@mtjukesecoretreat.com.au

mtjukesecoretreat.com.au